سياسة الاسترداد
At Navoria, we want every order to reach you in perfect condition. This policy explains when and how you can request a replacement, and what to expect from us. By placing an order on our website, you agree to the terms below.
1. Replacement Eligibility
You are eligible for a replacement if the product you received is:
- incorrect (different from what you ordered),
- faulty or not working as intended, or
- broken or damaged.
We do not offer replacements for change of mind.
2. Timeframe
- You must report the issue within 30 days of delivery.
- Replacement requests made within 7 days of delivery are processed free of charge.
- Requests made after 7 days (and within 30 days) may be subject to replacement charges, which our support team will confirm with you before proceeding.
3. How to Request a Replacement
- Contact our customer support team within the eligible timeframe using the contact details available on our website.
- Our team will review your request. In many cases the issue can be resolved with simple usage guidance, and we will help you with this first.
- If the product is confirmed to be incorrect, faulty or damaged, we will arrange your replacement through one of the following methods:
- Courier pickup: We schedule a pickup of the product from your address and deliver your replacement within 14 working days.
- Return to our warehouse: In some cases, we may ask you to send the product back to our warehouse. Your replacement will be shipped within 5 working days of us receiving the item, at no cost to you.
4. Packaging Requirements
Please keep the product in its original packaging, with all accessories, so that it can be safely collected or returned. Products returned without their original box or accessories may delay or affect the replacement.
6. Questions
If you are unsure whether your issue qualifies, please reach out to our support team, and we will be happy to assist.