Refund policy
At Navoria, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Return Window We accept returns within 7 days of delivery. After 7 days, we are unable to offer a return or exchange.
Eligibility To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging with all accessories included
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items The following items cannot be returned:
- Sale or discounted items
- Items that have been used, opened, or damaged by the customer
- Hygiene-sensitive products once opened
Exchange & Store Credit We offer exchanges or store credit in place of cash refunds. If you received a defective or damaged item, we will replace it at no extra cost.
Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
How to Initiate a Return To start a return, please contact us at navoriaofficial@gmail.com with your order number and reason for return. Our team will guide you through the process.
Refund Processing Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds will be processed within 5–7 business days.